What we can see, what we can change, and how to switch us off.

How access works

You never give us a password. When you enter your Google Ads customer ID, our manager account sends a link request to your account. You accept it inside Google Ads, under Admin, then Access and security, on the Managers tab. This is Google's own mechanism for giving an agency access.

You remain the owner of the account. You can remove our access from that same screen at any time, or use Disconnect in your dashboard, which unlinks the account from our side.

What we read

Your search terms report for the last 12 months (the searches that triggered your ads, with impressions, clicks, cost and conversions), the keywords you bid on, your existing negative keywords, your campaign names and your account name and currency.

We also keep what you type into the platform: your email address, business name, website, the description of what you sell, and billing details if you order a plan.

What we can change

The free check changes nothing. On the Ads plan the platform adds negative keywords to one shared negative keyword list on your account, and attaches that list to your enabled Search and Shopping campaigns. It does this only for the searches you tick and only when you click Apply.

Every Apply is stored as one change. Undo removes exactly the keywords that change added. The platform does not edit bids, budgets, ads, keywords or settings.

Who else handles the data

Google, through the Google Ads API, which is where the data comes from. Anthropic, whose Claude model reads your costliest unmatched search terms alongside your business description to write the one-line reason for each. Xero, which raises your invoices. Resend, which delivers our emails to you.

We do not sell your data, share it with other customers, or use it in marketing. Figures we publish about our results come only from accounts we manage under a separate agreement.

Where it is kept

Reports and account details are stored on a server operated by 3P Digital and hosted with Hostinger in Malaysia. Access to it is limited to 3P Digital staff. Invoices live in our Xero organisation.

Leaving

Cancel your plan from the dashboard and no further invoices are raised. Disconnect removes our access to your Google Ads account. Negative keywords already added stay in your account unless you undo them first.

To have your stored reports and details deleted, email alex@3pdigital.com.au from the address you signed up with and we will remove them.